Return and Exchange Policy

At Pro Sneakers, we care about providing a sophisticated shopping experience that reflects your taste… and we believe that luxury products need a clear, simple, and highly sensitive policy towards customer comfort.

Therefore, this policy is designed to ensure you have a smooth, respectful, and uncomplicated experience.


First: Replacement Policy

⏱️ Replacement period

The customer has the right to exchange the product within 7 days of the date of receipt .


Exchange conditions

To ensure high quality for all customers, the product must:

  • In its original condition
  • Unworn or unused
  • Free from any odors or traces of the experience
  • With original box and accessories


Before the replacement process is completed, the product is checked to ensure its safety and quality.


Replacement costs

  • Within the Kingdom and the Gulf: The customer bears the cost of the shipping service when exchanging.
  • If the replacement is due to an error or defect on the part of the store → we will bear all costs, and the product will be replaced immediately.


↩️ Second: Return Policy (Refund)

⏱️ Return period

The customer has the right to return the product within 3 days of the date of receipt .


Return Policy

The store accepts the product according to the following conditions:

  • The product must be in its new condition.
  • Unused or untested
  • With original box and all accessories
  • Free from any damage or signs of use

The product is inspected immediately upon receipt to ensure a quality experience for everyone.


Returning accessories and gifts

All Pro Sneakers orders arrive with free accessories and gifts such as: a shopping bag, socks, or a medal attached to the product.

To ensure a fair experience for all customers, the following conditions apply to returns:

  • All accessories and gifts must be returned in their original condition and unused .
  • If any of the accessories are not returned or are damaged/used, their actual value will be calculated and deducted from the refund amount in a fair and transparent settlement .


Return costs

  • The customer bears the cost of the shipping service when requesting a refund.
  • In case of a defect or error in the order → we will bear all costs and the full amount will be refunded without any deduction.


Quality and comfort guaranteed

We carefully select our products, inspect their materials, and ensure that every pair of shoes offers a comfortable and luxurious experience.

And if the experience is not what you expected — we are with you every step of the way until you are completely satisfied.


Pro Snickers commitment

  • Respecting the customer before any action
  • Complete clarity without complication or ambiguous conditions
  • Excellent and fast customer service
  • Immediate solutions in case of any error or defect
  • Experience Premium from the first moment to the last step

We are here to provide you with an experience that lives up to your taste and your interest in quality.