Shipping and Delivery Policy – Pro Sneakers

At Pro Snickers, we make sure that your orders arrive quickly, safely, and with the highest degree of professionalism .

We cooperate with the best shipping companies within Saudi Arabia and the Gulf countries to ensure a smooth and seamless experience from the moment the order is completed until it is received.

Delivery areas

We deliver to:

• All regions of the Kingdom of Saudi Arabia
• The entire Gulf countries

Approved shipping companies: SMSA Express – Aramex

⏱️ Order processing and delivery time

• The order is processed, shipped and delivered within 5 to 7 business days .
• Friday is not counted as a working day.
• During peak seasons such as Ramadan, National Day, and Black Friday, there may be slight delays due to pressure on shipping companies.

We are committed to always informing the customer in the event of any unexpected delay.

Edit and cancel

To ensure fast order processing:

• The order cannot be cancelled or modified after it has been delivered to the shipping company .
• If you wish to edit or restore:
• This is done after the shipment is received or returned to the warehouse if it has not been received.

Customer rights are fully protected in accordance with the store's exchange and return policy.

Order tracking

After the order is shipped, a text message containing the tracking link will be sent to your mobile number.

If you do not receive the message, you can contact us via WhatsApp Pro Snickers and we will send you the tracking number directly.

⚠️ Important information to ensure faster delivery

Unfortunately… most delays are due to an inaccurate address.

Therefore, we recommend ensuring that:

• Write the full address
• Add a clear description of the site
• Enter a valid mobile number for communication
• Interact with the location request link sent by the shipping company and confirm the location immediately to ensure the driver reaches the correct address without delay.

Our goal

We want your orders to arrive with the best packaging, on time, and with a high-quality service that befits your experience with us .