Return and Exchange Policy - Pro Snickers
At Pro Snickers , we are committed to providing high-quality products and a safe and easy shopping experience. However, we offer the flexibility to return and exchange items when needed, subject to the following conditions:
- Replacement: You can request a replacement within 7 days of receipt .
- The product must be unused, in its original condition, and with full packaging .
- The customer bears the shipping costs for replacement.
- Exchange requests will not be accepted after the deadline.
Return:
- Available within 3 days of receipt .
- The amount will be refunded after deducting the shipping fees .
- The refund will be made to the same payment method within 48 hours (or according to the bank's policy).
Admission requirements:
- The product must be in new and unused condition , with the original box and bags .
- You must contact us in advance to confirm the product's eligibility for return or exchange.
Modification or Cancellation Policy:
- The shipment cannot be cancelled or the order modified after it has been delivered to the shipping company.
- If any modification or refund is required, this will only be done after:
- The customer receives the shipment , or
- Return the shipment to the store warehouse if it is not received.
In case of not receiving the shipment:
- It will be returned to the warehouse , and can be resent after paying the shipping fee again.
- If a shipment is stopped by the shipping company, we provide the necessary support or direct the customer to follow up directly.
For more support:
You can contact us via the store's WhatsApp or through the Contact Us page.
